Terms of Service

1. Reporting a Damaged or Defective Product

If your product has any production defect or physical damage when your order reaches you, please contact us within 24 hours and share images clearly showing the damage. The exchange process is initiated after the approval review.

2. Exchange Shipment and Carrier

The product to be exchanged must be sent only via DHL Express, the carrier Frame Atölye works with. The shipping cost incurred is borne by the customer. Shipments sent with a different carrier, or made without prior approval, are not accepted.

3. Packaging Requirements

During the exchange process, the product must be sent packaged in the same box and protective materials in which it was originally delivered to you. The customer is responsible for any damage that may occur during transport as a result of inadequate packaging.

4. Completion of the Exchange

The exchange is carried out following the inspection performed after the product reaches us. The exchange process applies only to damaged or defective products.

5. Made-to-Order Production and Right of Exchange

As all products offered by Frame Atölye are designed and produced to order, there is no right of exchange unless the product is defective.

6. Contact

For all support and enquiries, you can reach us at info@frameatolye.com.

Address: Mavikent Mah. Atıcı Sk. No:6 Kumluca/Antalya, Türkiye