Shipping Policy

Delivery Area

Orders placed with Frame Atölye are delivered only to addresses within Türkiye. Delivery outside Türkiye is not currently possible. Orders are shipped to the address specified by the customer at checkout.

Preparation and Dispatch Process

As Frame Atölye products are made to order, production time may vary for each order. The production and dispatch preparation period is within the timeframes stated on the product page. Public holidays and weekends are not included in these periods.

When the order is handed over to the carrier, an automatic notification e-mail is sent to the customer at the e-mail address registered in the system.

Delivery Time and Fee

Delivery times are shared with the customer at the time of the order. Shipments are made via the carrier DHL Express. Free shipping campaigns may be offered depending on the order amount; unless otherwise stated, the shipping fee is borne by the customer. Current delivery times and shipping fees are clearly stated on the product pages and on the payment screen.

Delivery Conditions

The order is delivered to the customer against presentation of identification and a signature. If the recipient is not present, the carrier leaves a delivery note and the package is directed to the nearest branch.

Delivery Issues

If the order cannot be delivered within 30 days, the customer shall contact us to report the situation. If Frame Atölye is unable to complete the delivery within an additional period granted to resolve the delay, the customer may cancel the order and the amount paid will be refunded depending on the payment method used.

The customer is obliged to report any damage or missing item noticed at the time of delivery to both the carrier and to us within 24 hours.

Contact

For any questions, you can reach us at info@frameatolye.com.

Address: Mavikent Mah. Atıcı Sk. No:6 Kumluca/Antalya, Türkiye