Distance Sales Agreement

1. Parties

Seller (Service Provider)

Alper BAYRAM – Frame Atölye
Mavikent Mah. Atıcı Sk. No:6 Kumluca/Antalya, Türkiye
Phone: 0536 687 45 16
E-mail: info@frameatolye.com
Tax Office: Kumluca Vergi Dairesi Müd.
Tax No: 1570606152

Buyer

The person who places an order via frameatolye.com and whose personal details are provided on the order screen.

This agreement has been concluded in accordance with Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), with respect to the order placed by the BUYER through the website.

2. Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale of personalized wall art design and printing, prepared specifically from the photographs, texts and personal requests uploaded by the BUYER within the scope of the order placed through Frame Atölye.

3. Product and Service Information

Products are personalized by the BUYER according to the specifications shown on the order screen. Designs are sent to print in the form approved by the BUYER and constitute made-to-order production.

The product price, VAT amount, shipping fee and total amount are displayed in the order summary and on the payment screen.

4. Delivery Process

  • The average production + shipping time is 3–5 business days.
  • Tracking information is sent to the BUYER once the product is handed over to the carrier.
  • Delays caused by the shipping carrier are not the responsibility of the SELLER.
  • If the package is damaged on delivery, a damage report must be drawn up together with the courier; otherwise the SELLER cannot be held liable for damage caused by external factors.

5. Payment

Payment is made in a single instalment or in instalments through the payment infrastructures offered by the SELLER. The agreement is deemed concluded upon placement of the order.

6. Right of Withdrawal

THERE IS NO RIGHT OF WITHDRAWAL FOR PERSONALIZED PRODUCTS. (Distance Contracts Regulation, Article 15/1-ç)

However, as a courtesy to the BUYER, the SELLER applies the following exceptional process:

  • If the design stage has not yet begun: a refund may be issued.
  • If the design has been prepared but not yet sent to print: changes may be made to the design.
  • Once printing has begun: as the product is made to order, cancellation and return are not possible.

7. Production Defects / Defective Products

If there is a printing, framing or production defect when the product reaches the BUYER, the SELLER will correct it free of charge, send a replacement, or issue a refund if deemed necessary.

If the design has been produced correctly as approved by the BUYER and there is no production defect, returns are not accepted.

8. Use of Personal Data

Photographs, texts and personal data submitted by the BUYER are used solely during the design and order process and are not shared with third parties. The detailed disclosure text is available on the Privacy Policy and Personal Data Protection pages.

9. Shipping Fee

The shipping fee varies according to the volumetric weight (desi) of the package and is calculated by the system at the order stage. The SELLER is not liable for damage or delays caused by the shipping carrier unless a damage report has been drawn up.

10. Invoice

The invoice is issued electronically and sent as a PDF to the BUYER's e-mail address. No physical invoice is sent.

11. Disputes

In the event of a dispute, the BUYER may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Courts in their place of residence.

12. Entry into Force

All provisions of this agreement are deemed accepted upon the order placed electronically by the BUYER.

SELLER: Alper BAYRAM – Frame Atölye
BUYER: The person declared at the order stage
Date: Order date

This document was last updated on July 29, 2026.